FAQ

Unearth and Exhale is a virtual practice, so we’ll be meeting together online.

We can work together as long as you’re in South Carolina, Georgia, or New York.

Yes, we will send you intake forms to complete electronically after scheduling your first appointment.

After you have been scheduled, you will receive a link in your email that will allow you to set up your client portal. You can sign consent forms, read practice policies, complete intake documentation, and set up automatic payments from the portal.

The cost is $150 per session.

We want to provide accessible, quality services, so if cost is an issue, we can look at your situation and see whether you qualify for a limited number of sliding-scale price options.

Sessions not canceled within 24 hours are subject to being charged the full fee.

Your time is reserved for you, and others are waiting for available openings. If you know you won’t be able to make your session, please let us know.

No. Unearth and Exhale LLC is considered out-of-network (OON). If you have OON benefits, you might be reimbursed for a portion of your out-of-pocket costs.

The best way to determine your benefits is by calling your insurance company directly. You can usually find the number on the back of your insurance card. When you call, ask about your “outpatient, out-of-network mental health benefits.”

If your insurance is a PPO, you may have benefits that provide some coverage. It is your responsibility to contact them to ask if they offer reimbursement for behavioral health outpatient services.

We can provide you with the appropriate documentation (a “Superbill”) to submit to your insurance company for reimbursement. If you choose to use your out-of-network benefits, please know that your clinician will be required to provide you with a diagnosis to prove the “medical necessity” for therapy. This diagnosis may become part of your permanent record.

Yes. Paying out of pocket gives you control over the number of sessions, length of therapy, your health records, and the freedom to choose the services you need.

You also have full confidentiality because, when you use insurance, the insurance company can request your records, and there’s no guarantee as to how they are handled after that.

In a nutshell, therapy is a conversation and an opportunity for you to hold space for yourself to dig in and learn about YOU. Therapy is helpful for building skills, processing past hurts and working through stressors, transitions, and changes. Therapy can also be beneficial for preparing for future challenges. Sometimes having an objective listener helps you hone in on your inner narrative and really listen to yourself.

It’s an opportunity to work through past pain and disappointment… and process current concerns, issues, and circumstances.

It’s a place for healing and a sacred examination of what serves you and what doesn’t (and perhaps never did).

It’s a journey inward toward wholeness that is unique to you!

Yes and no. Therapy isn’t exactly advice – it’s more like objective guidance that inspires you to discover more about yourself during our sessions.

We are glad that you have friends and family to support you. We respect those relationships; however, without specific training, especially in trauma, they could unintentionally do more harm than good. Also, you may hold things in to avoid “feeling like a burden.”

We encourage you to cherish time with your family and friends but leave the therapy to us.

If you are struggling with active suicidal thoughts or are engaged in serious self-harm, you will need a higher level of care than we are equipped to offer.

If you are in a crisis or emergency, please call 911 or go to your nearest emergency room.

Any digital tools used to conduct teletherapy must meet the requirements of the 1996 Health Insurance Portability and Accountability Act (HIPAA). To comply with this legislation, the technology provider must have procedures to ensure your data remains private.

Therapists are ethically and legally bound NOT to share details about their teletherapy sessions with third parties, just as with face-to-face sessions. Therapists must ensure they are in a private and secure room before engaging in teletherapy sessions. Sessions will not be recorded or shared unless authorized explicitly by the client.

The client’s responsibility is to conduct their end of the session in a private area to ensure their confidentiality.

We have found that teletherapy provides the same experience as in-person therapy (maybe even better at times).

That being said, there might be times when either of our Internet connections become weak or slow. This is unusual, but if it happens, it is usually easily fixed, or we will transition our session to the phone.

Yes, research suggests that teletherapy is just as effective as traditional face-to-face therapy for various issues.

A few key studies include Wagner, Horn, and Maercker (2013), Acierno et al. (2014), and Mitchel et al. (2008).

Feel free to contact us at hello@unearthandexhale.com.